Human Animal Support Services Partner Onboarding
Watch the Pets.Findhelp.com introduction call
Summer 2022 will go down in history as the start of human AND animal services being accessible in ONE platform! The Human Animal Support Services Project has partnered with Findhelp.org to bring animal welfare to the human services table. Watch the kickoff call with HASS Partners to understand more about the platform and partnership.
Review the implementation and communications guide
This guide has a checklist of items to complete to fully implement Pets.Findhelp in your organization and community. It also includes a communications plan for rolling the tool out to your staff and community.
Claim your Pets.Findhelp.com program
Your organization most likely has multiple programs (lost pets, found pet, rehoming, etc,) that you offer your community. Ideally, you want a listing for each and every program you offer.
Your organization may already have programs listed on Pets.findhelp.com and are awaiting for you to claim. You may also have more programs that need to be added.
To claim your program:
Enter the name of your program or organization, then click “Search.”
Select the program(s) you’d like to claim and click the “Claim” button.
Create an account by entering your name, work email, and password.
Not seeing your program or need to add more programs?
Search and verify your program isn’t listed.
Fill out the section titled “Review the program you searched for.”
Click the ”Suggest a Program” button at the bottom of your screen.
If you have more than 10 to add, there is a template to download on the "suggest a program" page.
You should hear from Findhelp.org within two business days!
Edit your Pets.Findhelp.com listing
Once you have claimed your pets.findhelp.com program, you will need to update your listing to ensure seekers can find you within pets.findhelp.com.
In “Edit Contact Settings,” you can make changes and updates to programs; hours and locations; and contact information.
Make sure there is an email address in the second box labeled “What address should we send their info to?” This email address only gets notifications from findhelp.org letting your program know someone has reached out. It is NOT visible in public search.
IMPORTANT: Review this list of key terms and list those appropriate in your program descriptions exactly as they are written in the document. If you offer spay neuter services, list "spay and neuter" in your program listing.
Add the simple search box to your website
This step may be one of the most important! As a provider of services such as lost pet reunification, microchip scanning and more, you want to ensure your community can find you when they need you. Placement of your simple search box is extremely crucial to the community finding services they need.
Place the simple search bar front and center on your website HOMEPAGE and on all pet support pages.
The widget code that will be sent to you is customizable. Check out the Instructions to customize for help.
Attend Findhelp.com 201 training for your state
During the Findhelp.com 201 training, you and your staff will learn how to optimize your program listings and the backend case management tools available to you.
Want a quick walkthrough now? Check out the findhelp.org tutorial videos.
Want to watch the official Pets.Findhelp.com 201 training? Check it out here. Password: !i3j@Ba.
Ensure staff is trained on Pets.Findhelp.com network and tools
Encourage all staff to attend both Findhelp 101 and Findhelp 201 trainings. If they are unable, have them watch the walkthrough findhelp.org tutorial videos. This is especially critical for front line and public facing staff.
Connect with your community partners to build your local network of pet services
Creating the ideal animal welfare ecosystem in your community is not your sole responsibility. Partners exist in your community that support pet owners such as low-cost veterinary partners, food pantries that offer pet food, human shelters that allow pets, etc. Sharing Pets.Findhelp.com with them allows them to list their programs so the public can find them.
You can also share your widget code with community partners to collectively see what your community is searching for in your analytics.
Check out "Sharing your findhelp platform".
Direct your partners to the Pets.Findhelp.com Community Partner page to walk them through the process.
Share Pets.Findhelp.com with your community
Sharing the Pets.Findhelp.com website with the public, your local human service agencies and your animal welfare partners will allow the community to self-navigate finding help and support. The Pets.Findhelp.com Implementation and Communications Guide includes tips and tools for talking about the platform both internally and externally.
We suggest also sending out a press release to your community announcing the free, public tool. There is a sample in the guide as well.
Look at your community's pet support search data
The Human Animal Support Services Project's goal is connect the community to the services they need to keep pets with their families and out of shelters. To do this effectively, we need to know what our community needs. Search data on your community can help with this.
Watch "Using your data and analytics dashboard on findhelp.org" video tutorial to get you started.